{"id":6392,"date":"2023-04-26T08:59:44","date_gmt":"2023-04-26T06:59:44","guid":{"rendered":"https:\/\/eurocoin.es\/condiciones-de-compra\/"},"modified":"2025-12-26T11:38:42","modified_gmt":"2025-12-26T10:38:42","slug":"condiciones-de-compra","status":"publish","type":"page","link":"https:\/\/eurocoin.es\/en\/condiciones-de-compra\/","title":{"rendered":"Terms of purchase"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px||50px||false|false&#8221; custom_padding_tablet=&#8221;0px||50px||false|false&#8221; custom_padding_phone=&#8221;0px||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;85%&#8221; width_tablet=&#8221;85%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;85%&#8221; max_width_tablet=&#8221;85%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|true&#8221; custom_padding_tablet=&#8221;|||0%|false|false&#8221; custom_padding_phone=&#8221;|||0%|false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#5b6167&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;28px&#8221; header_font=&#8221;Montserrat|700|||||||&#8221; header_font_size=&#8221;45px&#8221; header_line_height=&#8221;61px&#8221; header_2_font=&#8221;Montserrat|700|||||||&#8221; header_2_font_size=&#8221;45px&#8221; header_2_line_height=&#8221;61px&#8221; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_color=&#8221;#30b7e9&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;30px&#8221; custom_padding=&#8221;|20%|||false|false&#8221; custom_padding_tablet=&#8221;|20%|||false|false&#8221; custom_padding_phone=&#8221;|0%|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;28px&#8221; text_line_height_phone=&#8221;26px&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;left&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;61px&#8221; header_line_height_phone=&#8221;40px&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; header_2_text_align_tablet=&#8221;&#8221; header_2_text_align_phone=&#8221;center&#8221; header_2_text_align_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_phone=&#8221;35px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;61px&#8221; header_2_line_height_phone=&#8221;40px&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; header_3_text_align_tablet=&#8221;&#8221; header_3_text_align_phone=&#8221;center&#8221; header_3_text_align_last_edited=&#8221;on|phone&#8221; text_orientation_tablet=&#8221;&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Terms of purchase<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#5b6167&#8243; text_line_height=&#8221;28px&#8221; header_2_font=&#8221;Montserrat|700|||||||&#8221; header_2_text_color=&#8221;#30b7e9&#8243; header_2_font_size=&#8221;24px&#8221; header_2_line_height=&#8221;30px&#8221; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_color=&#8221;#30b7e9&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;30px&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|0px|||false|false&#8221; custom_padding_phone=&#8221;|0%|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;28px&#8221; text_line_height_phone=&#8221;26px&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;35px&#8221; header_2_line_height_phone=&#8221;30px&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; text_orientation_tablet=&#8221;&#8221; text_orientation_phone=&#8221;left&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Holder and general terms and conditions of contract<\/h2>\n<p>These General Terms and Conditions of Contract &#8211; hereinafter CGC -, regulate the conditions of purchase of the different products offered on our website: www.eurocoin.es, owned by EUROCOIN COMPONENTS, S.L. (hereinafter EUROCOIN), a Spanish company, with NIF B86059698, and located at Calle San Pedro de Visma, 39 15011, A Coru\u00f1a &#8211; Spain.<\/p>\n<p>Users who make purchases in www.eurocoin.es fully accept these GTC and are bound by them, as if they were written at the time of contracting\/purchase.<\/p>\n<p>It will be an essential requirement to read and accept the GTC, prior to the purchase of any product through www.eurocoin.es<\/p>\n<p>Eurocoin Components, S.L. reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time. <\/p>\n<p>Prices and conditions of sale are for information purposes only and may be modified in response to market fluctuations. However, placing the order by filling in the purchase form implies agreement with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalised, the purchase will be understood to have been perfected by law, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will be contractual in nature and may not be modified without the express agreement of both contracting parties. Spanish will be the language used to formalise the contract.   <\/p>\n<p>EUROCOIN reserves the right to deny and\/or suspend access to the services provided in www.eurocoin.es for reasons of breach of contractual good faith, non-compliance with applicable legislation, these General Terms and Conditions of Purchase and\/or in cases of fraud detected by this company and\/or any of its suppliers.<\/p>\n<h2>Shipments<\/h2>\n<ul>\n<li>Shipping costs will be informed prior to payment of the purchase, and will be based on the total volume\/weight of the products purchased. This automated system will be applicable to shipments within the peninsula. For the Canary and Balearic Islands, Ceuta and Melilla or international shipments, a transport proposal will be sent within 1-2 working days, which will be paid by bank transfer in case of acceptance.  <\/li>\n<li>In the event that the customer manages the transport of the goods, EUROCOIN will communicate by email within 1-2 working days the measurements and weight of the boxes, as well as the available collection times.<\/li>\n<li>In any case, the shipping times for the purchased goods range from 1-3 working days, counting from the next working day after the purchase is formalised. The delivery time in the peninsula is usually 24-72 hours, although we cannot guarantee these delivery times, which are made by collaborating companies external to EUROCOIN, we try to ensure that the transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee in any case delivery within 24 hours, such deliveries can be delayed to 48-72 hours.  <\/li>\n<li>The customer will have 3 working days to check the integrity of all the components of the order and to check that everything they should be included in the included products is included. After these 3 days, the shipment will be considered accepted and no claims for damage or failures with the shipment will be accepted. <\/li>\n<li>An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 3 days when the customer must verify the products upon receipt of them and expose all the objections that may exist. <\/li>\n<li>In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident to the transport company. In the same way, it is advisable to record with the transport company:\n<ul>\n<li>Envialia: +34 881 255 453 ( parcel delivery )<\/li>\n<li>Palibex: +34 981 175 450 (palletized)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Desistimiento<\/h2>\n<p>To this end, EUROCOIN informs that the Revised Text of the General Law for the Defence of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it contemplates the possibility of doing so by email to the address ventas@eurocoin.es <\/p>\n<p>In accordance with current legislation, the contract can be cancelled, without the need to justify such a decision and without penalty of any kind, within 14 calendar days of receipt of the goods by the customer.<\/p>\n<p>In the case of refurbished products, EUROCOIN reserves the right to deduct such refurbishment service from the total amount of the return, as these products are refurbished at the customer&#8217;s request\/request at the time of purchase.<\/p>\n<p>These products are the sum of a used hardware item + a refurbishment service. This cost is valued at \u20ac35 for products with an RRP of less than \u20ac200, and a cost of \u20ac70 for those with an RRP of more than \u20ac200. <\/p>\n<p>The right of withdrawal shall not apply to contracts concerning:<\/p>\n<ol>\n<li>The provision of services, once the service has been fully performed, and if the contract imposes on the consumer or user an obligation to pay, when the performance has begun, with the prior express consent of the consumer or user and with the knowledge on his part that, once the entrepreneur has fully performed the contract,  You will have lost your right of withdrawal.<\/li>\n<li>The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.<\/li>\n<li>The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.<\/li>\n<li>The supply of goods that may deteriorate or expire quickly.<\/li>\n<li>The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.<\/li>\n<li>The supply of goods which, after their delivery and taking into account their nature, have been inextricably mixed with other goods.<\/li>\n<li>The supply of alcoholic beverages whose price has been agreed at the time of entering into the contract of sale and which cannot be delivered within 30 days, and whose real value depends on market fluctuations which the entrepreneur cannot control.<\/li>\n<li>Contracts in which the consumer and user has specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; If, during that visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal should apply to those additional services or goods.<\/li>\n<li>The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.<\/li>\n<li>The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.<\/li>\n<li>Contracts entered into through public auctions.<\/li>\n<li>The provision of accommodation services for purposes other than housing, transport of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/li>\n<li>The supply of digital content that is not provided in a material medium when performance has begun and, if the contract imposes an obligation to pay on the consumer or user, when the following conditions are met:\n<ol>\n<li>The consumer or user has given his or her prior consent to initiate enforcement during the period of the right of withdrawal.<\/li>\n<li>The consumer or user has expressed his knowledge that, consequently, he loses his right of withdrawal; and.<\/li>\n<li>The employer has provided confirmation in accordance with Article 98.7 or Article 99.2.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Once we receive the product(s), we will refund your money.<\/p>\n<ul>\n<li>For all payment methods we will ask you for an account number to make the payment.<\/li>\n<\/ul>\n<p>You will only be liable for the decrease in value of the goods resulting from a handling of the same other than that necessary to establish their nature, characteristics or operation.<\/p>\n<p>For any return, please contact us via email ventas@eurocoin.es<\/p>\n<p>&nbsp;<\/p>\n<h2>Return conditions for private customers<\/h2>\n<ul>\n<li>You can return your items for any reason in new condition (intact or unsealed) or used, and without return costs, beyond the legally established period for exercising the right of withdrawal (14 calendar days from delivery) until the following 30 calendar days from your purchase. Service available only on new and refurbished products. <\/li>\n<li>In order to avoid any type of damage in the shipment, all merchandise must be returned in its original condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.<\/li>\n<li>Once you contact us by email at ventas@eurocoin.es, you will receive the instructions to send it to our facilities. You must send the goods without any delay and always within a maximum period of 30 calendar days from the time you received your order. <\/li>\n<li>Once the goods have been received and checked that they are in perfect condition, the refund of the amount will be processed. We will refund the payment received, excluding the delivery cost. <\/li>\n<li>Returns will not be accepted for products from which the Eurocoin security security stickers have been removed.<\/li>\n<li>Return of products with gift or promotion: A complete return (complete pack or item + gift) will be mandatory in order to proceed with the refund.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Return conditions for companies and distributors<\/h2>\n<ul>\n<li>EUROCOIN reserves the right to accept or reject any type of return requested by a company or distributor. In any case, the request must be made by email to ventas@eurocon.es <\/li>\n<li>In case of acceptance, such returns will be processed as commercial returns, since there is no law regulating return rights between companies, and such procedures are regulated according to the conditions of EUROCOIN.<\/li>\n<li>Returns will not be accepted for products from which the Eurocoin security security stickers have been removed.<\/li>\n<li>These conditions do not override the right to exchange defective products. EUROCOIN reserves the right to refuse the return in the event of any anomaly being detected in the returned product. <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>Guarantees<\/h2>\n<p>The warranty does not cover defects caused by incorrect use of the product and\/or handling of the product other than that necessary to establish its nature, characteristics or functioning. In these cases, the consumer must be responsible for its repair. The following are therefore excluded from the guarantee:  <\/p>\n<ul>\n<li>Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with EUROCOIN&#8217;s instructions.<\/li>\n<li>Products modified or repaired by the customer or any other person not authorized by EUROCOIN, as well as products that are the subject of a specific support contract.<\/li>\n<li>Incorrect software\/hardware configuration by the customer of a computer, component or peripheral. Incorrect software\/hardware configuration or breakdown in a computer caused by a component not supplied by EUROCOIN incorporated by the customer. <\/li>\n<li>Infection of computer viruses, by the customer, on computers, hard disks or floppy disks of drivers or additional software.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Order cancellations<\/h2>\n<p>Those cancellations of orders that imply a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try not to exceed 7 days.<\/p>\n<p>&nbsp;<\/p>\n<h2>Dispute resolution<\/h2>\n<p>Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524\/2013: The European Commission provides an online dispute resolution platform that is available at the following link: <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of purchaseHolder and general terms and conditions of contract These General Terms and Conditions of Contract &#8211; hereinafter CGC -, regulate the conditions of purchase of the different products offered on our website: www.eurocoin.es, owned by EUROCOIN COMPONENTS, S.L. (hereinafter EUROCOIN), a Spanish company, with NIF B86059698, and located at Calle San Pedro de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_crdt_document":"","footnotes":""},"class_list":["post-6392","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of purchase - Eurocoin Components<\/title>\n<meta name=\"description\" content=\"Check the Eurocoin General Terms and Conditions for purchases, returns, warranties and order cancellations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eurocoin.es\/en\/condiciones-de-compra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of purchase - 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